Our return policy expires in 30 days. If it has been past 30 days, you can no longer receive a refund.
To be eligible for a return, you must email or call us, In the event that you have to return the merchandise, please re-pack the items in their original shipped packing to ensure a safe return. Upon arrival at the costplusliquors.com warehouse, all returned items are inspected. You will be refunded the full cost of the merchandise and all shipping charges if your return is a result of our error.
If the return is not a result of our error and your item is returned unopened within 30 days of delivery we will grant a credit of up to 85% of the item.s value minus the original shipping charge and actual return shipping fees.
Please notify us via email with any issues you are having at info@totalbourbons.com. Make sure to reference your order number and allow us a 24-hour response time. Once we are in communication with you, you will be notified whether to send your package back to us.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@totalbourbons.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@totalbourbons.com
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If applicable, please send packages to:
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​400 Broadway, Nashville, TN 37203
United States
+1 (123) 456-7890